> For the complete documentation index, see [llms.txt](https://ai-assistant.sunbird.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ai-assistant.sunbird.org/functional-overview/the-problem.md).

# The Problem

<figure><img src="/files/lqvOzwOZEEXVsupu49Ib" alt="Citizens need access to accurate, trusted,  up-to-date information! …. often at scale. What disability benefits am I eligible for? I think my patient has COVID, what’s govt prescribed protocol?"><figcaption></figcaption></figure>

<figure><img src="/files/nsVufGC9fw3OzG3gRSJS" alt="Traditional sources of information overwhelm, confuse and even misinform the user!   Long detailed documents like handbooks, manuals. TV, radio programs, live casts at scheduled times. Call center, email helplines. Public forums (internet) and private conversations. Information Overload"><figcaption></figcaption></figure>